According to ElevenLabs (@elevenlabsio), AI-powered voice agents are streamlining phone-based operations that previously relied on complex IVR menus, such as insurance eligibility and benefits verification, prescription refills at pharmacies, and airline flight status checks and rebooking. This technology significantly reduces wait times and enhances customer experience by automating routine tasks that once required hours on hold, opening up new business opportunities for enterprises to optimize customer service workflows and increase operational efficiency (source: elevenlabs.io/docs/conversat).